Pioneer Swim Centre

Coronavirus (COVID-19) Updates

Please read the following important information regarding COVID

The Centre is working to ensure the health and safety of all patrons and staff is maintained. We want to address the growing fears around the spread of COVID-19 (Coronavirus) and share with you the information we have at the current time.

We are working to ensure our centre remains a safe place to visit and work. The health and safety of our community is our main priority, we always uphold a high standard of hygiene within the centre, however are taking extra precautions during this time.

We hope you will do what you can to take care of yourself and those around you, we also encourage you to use and support our community facility with confidence while it is safe to do so.

Please see the latest update on the situation below.

Remember is you are feeling unwell or showing symptoms of the flu, cough or cold to please remain away from the centre until you are feeling 100%.

Opening Hours

Monday - Friday 

5:30am -  7pm

Saturday - Sunday

8am - 5pm

Update - 28/06/2021

Following the State Government announcement, if you have been in South East Queensland in the last 14 days you must carry a mask and wear it when visiting our facility (excluding vigorous exercise). 

South East Queensland LGAs include: Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Morton Bay, Brisbane, Gold Coast, the Scenic Rim, Lockyer Valley, and Somerset. 

You can remove your face mask when you leave your residence if you are: 

  • eating or drinking 

  • directed to remove the face mask to ascertain identity. 

  • engaged in vigorous exercise. 

  • a child under 12 years 

  • have condition or disability which makes wearing a face mask unsuitable. 

Check-in: 

  • Please use the Check In QLD app or Contact Register Sign-in Sheet when you arrive in centre. 

QLD Government Advice* 

Click HERE for information from QLD Government. 

Rest assured, we will continue to operate with COVIDSafe initiatives and practices in place to provide a safe experience in our venue. This includes the use and provision of hand sanitiser stations, social distancing measures and revisions to our operations to cater for capacity restrictions.  

 

Let’s ensure we all do our part 

  • Keep 1.5m apart 

  • Wash your hands regularly 

  • If you’re feeling unwell, stay home & get tested 

 

We'd like to thank you for your ongoing support as we all work together to stay COVIDSafe. 

Let’s ALL do our bit to ensure we keep our Community, COVID-safe. 

Update - 29/03/2021

❗ IMPORTANT GUEST & MEMBER UPDATE ❗ 

As per QLD Health directive, From 5pm 29 March 2021, relating to facilities outside Greater Brisbane.  

  • You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to. 
  • You must wear a mask in indoor spaces, such as: 
    • cafés areas (not required for patrons while seated; customer facing staff only) 
    • indoor recreational facilities and gyms (except if doing strenuous exercise*) 
  • It is strongly recommended you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares. 
  • Masks do not need to be worn in some circumstances, including children under 12 years, where people have certain medical conditions, and in workplaces where it is not safe to do so. 
  • You can remove your masks to consume food or drink. 

*Strenuous exercise is exercise in or above the aerobic zone including high-intensity interval training, cycling, running. 

This period is subject to change in line with revisions from the State Government.  Learn more here. 

For full information, please refer to our website and check your email inbox for updated advice coming soon. 

Let's work hard, together as a community to stop the spread! We look forward to seeing you and enjoying our facilities under these guidelines.  

Update - 22/03/2021

CHECK-IN QLD APP

The Queensland Government has announced that  contact tracing must be conducted using the Check In QLD App. 

The Check In Qld app is available to download and use to help keep our community COVID Safe when we’re enjoying time in our facility. 

The free Check In QLD app is available for download from the Google Play Store and Apple App Store. You should use the Check in QLD App each time you enter and exit our facility. 

 Watch how the Check In QLD App works. CLICK HERE 

 What does this mean for you and us? 

  • Pen and paper contract tracing methods are no longer a suitable form of contact tracing 

  • All members, staff and visitors should download the Check in QLD App onto their smartphones. 

How to use the Check in QLD App? 

  • The free Check In QLD app is available for download from the Google Play Store and Apple App Store

  • You should use the Check in QLD App each time you enter and exit our facility 

If you do not have a smartphone or are unable to use one, others in your group can check in for you or staff at the premises will be able to check you in manually. 

For more information and FAQs, CLICK HERE

Let’s work together to manage contact tracing and prevent the spread of COVID-19. 

Update - 18/12/2020

The State Government and health officials have imposed new border restrictions as a result of the growing  
coronavirus cluster in Sydney's Northern Beaches. Effective immediately (18.12.20) anyone travelling or 
travelled since Dec 11 from the NSW hotspot areas will need to be tested and self-isolate for two weeks. 
This includes visitors and residents returning home. 

For the health and safety of our guests and visitors we ask these restrictions to be followed. If you are  
feeling unwell or showing flu like symptoms to please get tested and not travel. If this impacts your plans or any planned visit to our venue, please contact our  staff to discuss your options.  

For full info and specific hotspot areas please click here 
 

Update - 12/05/2020 5:00pm

We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!

All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.

Update - 17/03/2020 5:00pm

Our Centre is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Showering and washing prior to entering the pool
  • Please use hand-wash facilities in the bathroom
Health Action Plan
  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.
 

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All swim school memberships, Aquatic memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.
 

What happens to Swim School sessions I have booked?

If you have any Swim School lessons booked, please contact the Centre.

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

TripAdvisor Panel

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